Aeroplan: Was on hold for half an hour near closing time...
A Aeroplan customer review by GetHuman user ~Vancouver Canadian from November 4th, 2017
Background on ~Vancouver Canadian's case
GetHuman: ~Vancouver Canadian - can you tell our other Aeroplan customers when your case took place?
~Vancouver Canadian: Yeah. It was afternoon, on October 30th.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~Vancouver Canadian a list of common Aeroplan problems)
~Vancouver Canadian: "Find an Itinerary" was why I was trying to call.
~Vancouver Canadian's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vancouver Canadian: Was on hold for half an hour near closing time. Originally a website issue so called web support, who forwarded me to customer service. All they did was put me on hold (twice) the first time disconnected me so I called back, again via web support and second time they just put me on hold and then dropped my call into the message for 'we're closed' after I had been on hold for ** minutes during business hours. Really poor service. And no email address so I have to deal with these morons again tomorrow.
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~Vancouver Canadian: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vancouver Canadian: I'd give them a two out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~Vancouver Canadian: For that I would say five out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~Vancouver Canadian: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vancouver Canadian taken from his Aeroplan customer service problem that occurred on October 30th, 2017.