lost ** thousand aeroplan miles from the state...
A Aeroplan customer review by GetHuman user ~Marge from November 18th, 2017
Background on ~Marge's case
GetHuman: ~Marge - can you tell our other Aeroplan customers when your case took place?
~Marge: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~Marge a list of common Aeroplan problems)
~Marge: "Cancel Account" was why I was trying to call.
~Marge's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marge: lost ** thousand aeroplan miles from the state of emergency in new york last october **** which my flight was cancelled. No satisfaction to get my ticket reinstated so i could go this october ****
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~Marge: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marge: I'd give them a four out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~Marge: For that I would say one out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~Marge: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marge taken from his Aeroplan customer service problem that occurred on November 8th, 2017.