Aetna: Dialed ***-***-**** but this will again takes y...
A Aetna customer review by GetHuman user ~Sam austin from November 25th, 2017
Background on ~Sam austin's case
GetHuman: ~Sam austin - can you tell our other Aetna customers when your case took place?
~Sam austin: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~Sam austin a list of common Aetna problems)
~Sam austin: "Get insurance" was why I was trying to call.
~Sam austin's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sam austin: Dialed ***-***-**** but this will again takes you to ***-***-****, where one will hear only IVR, No human at all. I don't understand what is the aetna's problem?
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~Sam austin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sam austin: I'd give them a four out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~Sam austin: For that I would say three out of five.
GetHuman: And finally- any advice for other Aetna customers?
~Sam austin: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sam austin taken from his Aetna customer service problem that occurred on November 19th, 2017.