Aetna: I have been trying to get a problem resolved fo...
A Aetna customer review by GetHuman user GetHuman-174998 from November 14th, 2017
Background on GetHuman-174998's case
GetHuman: GetHuman-174998 - can you tell our other Aetna customers when your case took place?
GetHuman-174998: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-174998 a list of common Aetna problems)
GetHuman-174998: "Renew coverage" was why I was trying to call.
GetHuman-174998's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-174998: I have been trying to get a problem resolved for * weeks. Numerous phone calls to Aetna**non productive. I was overcharged for a perscription of Humalog Insulin from my pharmacy. The a amount of ***.** was dictated by Aetna. Why was I overcharged? No one knows...every rep I have spoken to is uneducated in the field of insurance pharmacy benefits. Ihave filed a complaint today with State of Arizona Health Insurance Commission. I am tired of the runaround!
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
GetHuman-174998: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-174998: I'd give them a five out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
GetHuman-174998: For that I would say five out of five.
GetHuman: And finally- any advice for other Aetna customers?
GetHuman-174998: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-174998 taken from his Aetna customer service problem that occurred on November 7th, 2017.