AIR INDIA IS VERY POOR TO HELP TO SICK PERSONS...
A Air India customer review by GetHuman user ~SHETH from November 21st, 2017
Background on ~SHETH's case
GetHuman: ~SHETH - can you tell our other Air India customers when your case took place?
~SHETH: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Air India, and if so, how?
GetHuman: And which of these common Air India customer issues best describes the reason you wanted to talk to them?
(Shows ~SHETH a list of common Air India problems)
~SHETH: "Frequent flyer program" was why I was trying to call.
~SHETH's review of Air India customer service
GetHuman: So how would you sum up your experience for GetHuman's Air India customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SHETH: AIR INDIA IS VERY POOR TO HELP TO SICK PERSONS WHILE BACK FROM DESTINATIONS. NO HELP IS EXTENDED TO NEEDY. NEEDS TO IMPROVE .
GetHuman: Let's quantify your experience contacting Air India. On a scale of 1 to 5, how easy is it go get help on a Air India problem?
~SHETH: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SHETH: I'd give them a five out of five on communication.
GetHuman: And what about Air India's ability to quickly and effectively address your problem?
~SHETH: For that I would say two out of five.
GetHuman: And finally- any advice for other Air India customers?
~SHETH: Call them early in the day or late. Don't forget any personal or account information you might need for Air India to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SHETH taken from his Air India customer service problem that occurred on November 11th, 2017.