Air Miles: *** as I hung up after **. I did not have card...
A Air Miles customer review by GetHuman user ~Frustrated in Hamilton from November 20th, 2017
Background on ~Frustrated in Hamilton's case
GetHuman: ~Frustrated in Hamilton - can you tell our other Air Miles customers when your case took place?
~Frustrated in Hamilton: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Air Miles, and if so, how?
GetHuman: And which of these common Air Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated in Hamilton a list of common Air Miles problems)
~Frustrated in Hamilton: "Complaint" was why I was trying to call.
~Frustrated in Hamilton's review of Air Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated in Hamilton: *** as I hung up after **. I did not have card *'s. Hense calling for a replacement. Only option was to wait until voice prompt asked me * times to enter *s I did not have. Another option would have been helpful...."if you do not know or have your Airmiles card number press *!..but then would have to probably had to wait the ** min ****or longer anyway. There are so many Canadians out of work. There is no excuse for businesses to leave their clients on hold for such long periods. Sadly this is very common. Utility companies and cellular companies being the worst offenders.
GetHuman: Let's quantify your experience contacting Air Miles. On a scale of 1 to 5, how easy is it go get help on a Air Miles problem?
~Frustrated in Hamilton: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated in Hamilton: I'd give them a one out of five on communication.
GetHuman: And what about Air Miles's ability to quickly and effectively address your problem?
~Frustrated in Hamilton: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Miles customers?
~Frustrated in Hamilton: Call them early in the day or late. Don't forget any personal or account information you might need for Air Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated in Hamilton taken from his Air Miles customer service problem that occurred on November 18th, 2017.