AirBnB: First call didn't resolve problem. Second call...
A AirBnB customer review by GetHuman user ~Perle Mesta from November 16th, 2017
Background on ~Perle Mesta's case
GetHuman: ~Perle Mesta - can you tell our other AirBnB customers when your case took place?
~Perle Mesta: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Perle Mesta a list of common AirBnB problems)
~Perle Mesta: "Account access" was why I was trying to call.
~Perle Mesta's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Perle Mesta: First call didn't resolve problem. Second call did. Their web developers are not doing a good job.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Perle Mesta: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Perle Mesta: I'd give them a three out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Perle Mesta: For that I would say four out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Perle Mesta: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Perle Mesta taken from his AirBnB customer service problem that occurred on November 9th, 2017.