Alabama Power: Brooke was my CSR and she was excellent. She pr...
A Alabama Power customer review by GetHuman user ~AngieM from November 26th, 2017
Background on ~AngieM's case
GetHuman: ~AngieM - can you tell our other Alabama Power customers when your case took place?
~AngieM: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Alabama Power, and if so, how?
GetHuman: And which of these common Alabama Power customer issues best describes the reason you wanted to talk to them?
(Shows ~AngieM a list of common Alabama Power problems)
~AngieM: "Request meter reading" was why I was trying to call.
~AngieM's review of Alabama Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Alabama Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AngieM: Brooke was my CSR and she was excellent. She provided me with valuable info that I wasn't aware that AP offered.
GetHuman: Let's quantify your experience contacting Alabama Power. On a scale of 1 to 5, how easy is it go get help on a Alabama Power problem?
~AngieM: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AngieM: I'd give them a three out of five on communication.
GetHuman: And what about Alabama Power's ability to quickly and effectively address your problem?
~AngieM: For that I would say four out of five.
GetHuman: And finally- any advice for other Alabama Power customers?
~AngieM: Call them early in the day or late. Don't forget any personal or account information you might need for Alabama Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AngieM taken from his Alabama Power customer service problem that occurred on November 20th, 2017.