Alabama Power: The system rejected my first press of *, but I...
A Alabama Power customer review by GetHuman user ~LightingFlashes from November 27th, 2017
Background on ~LightingFlashes's case
GetHuman: ~LightingFlashes - can you tell our other Alabama Power customers when your case took place?
~LightingFlashes: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Alabama Power, and if so, how?
GetHuman: And which of these common Alabama Power customer issues best describes the reason you wanted to talk to them?
(Shows ~LightingFlashes a list of common Alabama Power problems)
~LightingFlashes: "Billing question" was why I was trying to call.
~LightingFlashes's review of Alabama Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Alabama Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LightingFlashes: The system rejected my first press of *, but I pressed it several more times quickly, and that connected me to a helpful human!
GetHuman: Let's quantify your experience contacting Alabama Power. On a scale of 1 to 5, how easy is it go get help on a Alabama Power problem?
~LightingFlashes: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LightingFlashes: I'd give them a four out of five on communication.
GetHuman: And what about Alabama Power's ability to quickly and effectively address your problem?
~LightingFlashes: For that I would say five out of five.
GetHuman: And finally- any advice for other Alabama Power customers?
~LightingFlashes: Call them early in the day or late. Don't forget any personal or account information you might need for Alabama Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LightingFlashes taken from his Alabama Power customer service problem that occurred on November 20th, 2017.