Alabama Power: my request was handled in less than * minutes f...
A Alabama Power customer review by GetHuman user ~custom lighting from November 24th, 2017
Background on ~custom lighting's case
GetHuman: ~custom lighting - can you tell our other Alabama Power customers when your case took place?
~custom lighting: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Alabama Power, and if so, how?
GetHuman: And which of these common Alabama Power customer issues best describes the reason you wanted to talk to them?
(Shows ~custom lighting a list of common Alabama Power problems)
~custom lighting: "No service" was why I was trying to call.
~custom lighting's review of Alabama Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Alabama Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~custom lighting: my request was handled in less than * minutes from the time I called and I talked with a live person
GetHuman: Let's quantify your experience contacting Alabama Power. On a scale of 1 to 5, how easy is it go get help on a Alabama Power problem?
~custom lighting: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~custom lighting: I'd give them a three out of five on communication.
GetHuman: And what about Alabama Power's ability to quickly and effectively address your problem?
~custom lighting: For that I would say four out of five.
GetHuman: And finally- any advice for other Alabama Power customers?
~custom lighting: Call them early in the day or late. Don't forget any personal or account information you might need for Alabama Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~custom lighting taken from his Alabama Power customer service problem that occurred on November 21st, 2017.