Alaska Airlines: THE ANSWER TO MY QUESTION WAS AUTOMATED. HER AN...

A Alaska Airlines customer review by GetHuman user ~BONNIE IN TX from November 20th, 2017

Background on ~BONNIE IN TX's case

GetHuman: ~BONNIE IN TX - can you tell our other Alaska Airlines customers when your case took place?
~BONNIE IN TX: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Alaska Airlines, and if so, how?
~BONNIE IN TX: I used the 800-252-7522 number I found for on the GetHuman Alaska Airlines customer phone number page I was on: Alaska Airlines Customer Service Phone Number
GetHuman: And which of these common Alaska Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~BONNIE IN TX a list of common Alaska Airlines problems)
~BONNIE IN TX: "Complaint" was why I was trying to call.

~BONNIE IN TX's review of Alaska Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Alaska Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BONNIE IN TX: THE ANSWER TO MY QUESTION WAS AUTOMATED. HER ANSWER WAS JOHNNY ON THE SPOT--EXACTLY WHAT I NEEDED TO KNWO!! MANY THANKS!!
GetHuman: Let's quantify your experience contacting Alaska Airlines. On a scale of 1 to 5, how easy is it go get help on a Alaska Airlines problem?
~BONNIE IN TX: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BONNIE IN TX: I'd give them a five out of five on communication.
GetHuman: And what about Alaska Airlines's ability to quickly and effectively address your problem?
~BONNIE IN TX: For that I would say five out of five.
GetHuman: And finally- any advice for other Alaska Airlines customers?
~BONNIE IN TX: Call them early in the day or late. Don't forget any personal or account information you might need for Alaska Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BONNIE IN TX taken from his Alaska Airlines customer service problem that occurred on November 12th, 2017.

Alaska Airlines

4.00 of 5 stars | 94 reviews

~BONNIE IN TX's Alaska Airlines Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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