Alaska Airlines: I travel on September ** from Anchorage Alaska...
A Alaska Airlines customer review by GetHuman user GetHuman-pamcart from November 29th, 2017
Background on GetHuman-pamcart's case
GetHuman: GetHuman-pamcart - can you tell our other Alaska Airlines customers when your case took place?
GetHuman-pamcart: Yes I can. It was late at night, on November 21st.
GetHuman: Did you reach out to Alaska Airlines, and if so, how?
GetHuman: And which of these common Alaska Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pamcart a list of common Alaska Airlines problems)
GetHuman-pamcart: "Frequent flyer program" was why I was trying to call.
GetHuman-pamcart's review of Alaska Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Alaska Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pamcart: I travel on September ** from Anchorage Alaska to Fairbanks Alaska as the agent printed out my ticket I rushed to the boarding area remember that I left my phone went back missing my flight to find not only my phone gone but the ticket agent also. I saddens me that she would put her job in jeopardy but, most of all that Alaska Airlines hired a thief.
GetHuman: Let's quantify your experience contacting Alaska Airlines. On a scale of 1 to 5, how easy is it go get help on a Alaska Airlines problem?
GetHuman-pamcart: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pamcart: I'd give them a two out of five on communication.
GetHuman: And what about Alaska Airlines's ability to quickly and effectively address your problem?
GetHuman-pamcart: For that I would say five out of five.
GetHuman: And finally- any advice for other Alaska Airlines customers?
GetHuman-pamcart: Call them early in the day or late. Don't forget any personal or account information you might need for Alaska Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pamcart taken from his Alaska Airlines customer service problem that occurred on November 21st, 2017.