Alaska Airlines: Issue with Alaska Air
A Alaska Airlines customer review by GetHuman user GetHuman-kmoss from December 5th, 2017
Background on GetHuman-kmoss's case
GetHuman: GetHuman-kmoss - can you tell our other Alaska Airlines customers when your case took place?
GetHuman-kmoss: Yup. It was middle of the night, on December 1st.
GetHuman: Did you reach out to Alaska Airlines, and if so, how?
GetHuman: And which of these common Alaska Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kmoss a list of common Alaska Airlines problems)
GetHuman-kmoss: "Missing item" was why I was trying to call.
GetHuman-kmoss's review of Alaska Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Alaska Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kmoss: Issue with Alaska Air
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-kmoss: Alaska charged me $** bucks per flight to change flights but the flights were the same price & I had a ** hour free cancellation & it hasn't been ** hours
GetHuman: Let's quantify your experience contacting Alaska Airlines. On a scale of 1 to 5, how easy is it go get help on a Alaska Airlines problem?
GetHuman-kmoss: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kmoss: I'd give them a five out of five on communication.
GetHuman: And what about Alaska Airlines's ability to quickly and effectively address your problem?
GetHuman-kmoss: For that I would say four out of five.
GetHuman: And finally- any advice for other Alaska Airlines customers?
GetHuman-kmoss: Call them early in the day or late. Don't forget any personal or account information you might need for Alaska Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kmoss taken from his Alaska Airlines customer service problem that occurred on December 1st, 2017.