Allegiant: Waited well over an hour. Was told they could...

A Allegiant customer review by GetHuman user ~Anonymous from November 24th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Allegiant customers when your case took place?
~Anonymous: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Allegiant, and if so, how?
~Anonymous: I used the 702-505-8888 number I found for on the GetHuman Allegiant customer phone number page I was on: Allegiant Customer Service Phone Number
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Allegiant problems)
~Anonymous: "Baggage Problem" was why I was trying to call.

~Anonymous's review of Allegiant customer service

GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Waited well over an hour. Was told they could not help me at that call centre and that I had to email them online and get them to reverse some charges they put on my credit card for my lap child. I emailed them and they emailed me back telling me they couldn't help me either. Great. Now I have to call back to this stupid number and wait another hour. This is the service you get for saving a few bucks. RIDICULOUS! Plus it is long distance for me so I'm paying for the phone call too.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Allegiant customer service problem that occurred on November 20th, 2017.

Allegiant

1.68 of 5 stars | 895 reviews

~Anonymous's Allegiant Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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