Allstate Motor Club: worst service ever, I signed up then tried the...
A Allstate Motor Club customer review by GetHuman user ~hutta from November 20th, 2017
Background on ~hutta's case
GetHuman: ~hutta - can you tell our other Allstate Motor Club customers when your case took place?
~hutta: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows ~hutta a list of common Allstate Motor Club problems)
~hutta: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
~hutta's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hutta: worst service ever, I signed up then tried the emergency * and they had me on hold for over an hour. I tried to cancel the service but it was an endless route of transfers, holds,and hang ups. then they when finally speak to someone you get someone from India ( an american roadside assistance company has a call center in india for emergencies ). Don't sign up, stick with AAA
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
~hutta: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hutta: I'd give them a four out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
~hutta: For that I would say one out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
~hutta: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hutta taken from his Allstate Motor Club customer service problem that occurred on November 11th, 2017.