Ally Bank: Ally locked my online banking
A Ally Bank customer review by GetHuman user GetHuman-sjwade from December 7th, 2017
Background on GetHuman-sjwade's case
GetHuman: GetHuman-sjwade - can you tell our other Ally Bank customers when your case took place?
GetHuman-sjwade: Yes I can. It was middle of the night, on November 29th.
GetHuman: Did you reach out to Ally Bank, and if so, how?
GetHuman: And which of these common Ally Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sjwade a list of common Ally Bank problems)
GetHuman-sjwade: "Recover account" was why I was trying to call.
GetHuman-sjwade's review of Ally Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Ally Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sjwade: Ally locked my online banking
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-sjwade: Ally bank has locked my online access
GetHuman: Let's quantify your experience contacting Ally Bank. On a scale of 1 to 5, how easy is it go get help on a Ally Bank problem?
GetHuman-sjwade: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sjwade: I'd give them a five out of five on communication.
GetHuman: And what about Ally Bank's ability to quickly and effectively address your problem?
GetHuman-sjwade: For that I would say two out of five.
GetHuman: And finally- any advice for other Ally Bank customers?
GetHuman-sjwade: Call them early in the day or late. Don't forget any personal or account information you might need for Ally Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sjwade taken from his Ally Bank customer service problem that occurred on November 29th, 2017.