I have ordered many times from amazon with abso...
A Amazon customer review by GetHuman user ~HAF from November 25th, 2017
Background on ~HAF's case
GetHuman: ~HAF - can you tell our other Amazon customers when your case took place?
~HAF: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~HAF a list of common Amazon problems)
~HAF: "Cancel service" was why I was trying to call.
~HAF's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HAF: I have ordered many times from amazon with absolutely no problems. Just recently an item was shipped on specified day by UPS but no package was ever received. I called customer service and they could not have been more helpful. Replacement will be sent within the next few days and no added cost for shipping, increased pricing etc. You can't get better than this. I am a happy camper and am thinking doing all of my christmas shopping on line with Amazon. Why not? Avoid the hustle and bustle of the malls and the guaranteed replacement of item or refund if not received! Thank you Amazon!
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~HAF: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HAF: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~HAF: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon customers?
~HAF: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HAF taken from his Amazon customer service problem that occurred on November 16th, 2017.