American Airlines: I was booked on round trip Tampa to Palm Spring...
A American Airlines customer review by GetHuman user ~Michael Appleton from November 21st, 2017
Background on ~Michael Appleton's case
GetHuman: ~Michael Appleton - can you tell our other American Airlines customers when your case took place?
~Michael Appleton: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael Appleton a list of common American Airlines problems)
~Michael Appleton: "Complaint" was why I was trying to call.
~Michael Appleton's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael Appleton: I was booked on round trip Tampa to Palm Springs Ca. I revised and extended return flight.The credit for unused fare was promised and never credited to my VISA ****-****-****-**** . amount $****pp trip was *********.*****-**** **** AA Michael and Anna Appleton. I have spoken to several reps.I have been rerouted to India and other sites with conflicting and sometimes rude service cs(Fainna in Tx) The refund is for the unused return flight.(****) changed to ***). The above Visa for credit is accurate. You may call me @ ***-***-**** please respond Michael Appleton MD
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Michael Appleton: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael Appleton: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Michael Appleton: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Michael Appleton: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael Appleton taken from his American Airlines customer service problem that occurred on November 13th, 2017.