American Airlines: MADE DUPLICATE RESERVATION DUE TO LATE CONFIRMA...
A American Airlines customer review by GetHuman user ~carol averitt from November 27th, 2017
Background on ~carol averitt's case
GetHuman: ~carol averitt - can you tell our other American Airlines customers when your case took place?
~carol averitt: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~carol averitt a list of common American Airlines problems)
~carol averitt: "Baggage problem" was why I was trying to call.
~carol averitt's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carol averitt: MADE DUPLICATE RESERVATION DUE TO LATE CONFIRMATION. cALLED OPERATOR AND SHE TOOK OFF ONE OF THE BOOKINGS. HOWEVER, CHARGE WAS ON MY DISCOVER CARD. STILL TRYING TO GET THEM. booking was tdouaj
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~carol averitt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carol averitt: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~carol averitt: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~carol averitt: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carol averitt taken from his American Airlines customer service problem that occurred on November 22nd, 2017.