American Education Services: My account was transferred from Great Lakes (aw...
A American Education Services customer review by GetHuman user ~anonymous from November 10th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other American Education Services customers when your case took place?
~anonymous: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to American Education Services, and if so, how?
GetHuman: And which of these common American Education Services customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common American Education Services problems)
~anonymous: "Overcharge/Strange charge" was why I was trying to call.
~anonymous's review of American Education Services customer service
GetHuman: So how would you sum up your experience for GetHuman's American Education Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: My account was transferred from Great Lakes (awesome company) to AES (terrible company). They screwed up the transfer..poor communication..poor record keeping...then penalize you for their mistakes..this company *****...wish I could transfer my loans to another company!
GetHuman: Let's quantify your experience contacting American Education Services. On a scale of 1 to 5, how easy is it go get help on a American Education Services problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about American Education Services's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other American Education Services customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for American Education Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his American Education Services customer service problem that occurred on November 4th, 2017.