American Education Services: AES consistently has the worst customer service...
A American Education Services customer review by GetHuman user ~medschoolloans from November 17th, 2017
Background on ~medschoolloans's case
GetHuman: ~medschoolloans - can you tell our other American Education Services customers when your case took place?
~medschoolloans: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to American Education Services, and if so, how?
GetHuman: And which of these common American Education Services customer issues best describes the reason you wanted to talk to them?
(Shows ~medschoolloans a list of common American Education Services problems)
~medschoolloans: "Overcharge/Strange charge" was why I was trying to call.
~medschoolloans's review of American Education Services customer service
GetHuman: So how would you sum up your experience for GetHuman's American Education Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~medschoolloans: AES consistently has the worst customer service of any company in any industry. I have never waited less than ** minutes on hold. **So then you try email- IT TAKES A MINIMUM OF *-** DAYS TO RESPOND TO AN EMAIL!!!***-** days? really? snail mail is faster!**I never thought customer service could be worse than a cable company- until dealing with AES.
GetHuman: Let's quantify your experience contacting American Education Services. On a scale of 1 to 5, how easy is it go get help on a American Education Services problem?
~medschoolloans: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~medschoolloans: I'd give them a two out of five on communication.
GetHuman: And what about American Education Services's ability to quickly and effectively address your problem?
~medschoolloans: For that I would say five out of five.
GetHuman: And finally- any advice for other American Education Services customers?
~medschoolloans: Call them early in the day or late. Don't forget any personal or account information you might need for American Education Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~medschoolloans taken from his American Education Services customer service problem that occurred on November 13th, 2017.