Amtrust Bank: Talked to two morons who patronized me when I c...
A Amtrust Bank customer review by GetHuman user ~sander67 from November 4th, 2017
Background on ~sander67's case
GetHuman: ~sander67 - can you tell our other Amtrust Bank customers when your case took place?
~sander67: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Amtrust Bank, and if so, how?
GetHuman: And which of these common Amtrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~sander67 a list of common Amtrust Bank problems)
~sander67: "Question" was why I was trying to call.
~sander67's review of Amtrust Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sander67: Talked to two morons who patronized me when I called to find out about $** in POS fees just for using my debit card. They told me I didn't read my mail. Ridiculous. You dont tell customers what they did or did not do. Incompetence and inconvenience. Switching banks. This one is not convenient* too few locations and no one to help you when you need it.
GetHuman: Let's quantify your experience contacting Amtrust Bank. On a scale of 1 to 5, how easy is it go get help on a Amtrust Bank problem?
~sander67: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sander67: I'd give them a five out of five on communication.
GetHuman: And what about Amtrust Bank's ability to quickly and effectively address your problem?
~sander67: For that I would say four out of five.
GetHuman: And finally- any advice for other Amtrust Bank customers?
~sander67: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sander67 taken from his Amtrust Bank customer service problem that occurred on October 27th, 2017.