Andrews Federal Credit Union: I've been banking with AFCU for over a year now...
A Andrews Federal Credit Union customer review by GetHuman user GetHuman-263688 from November 13th, 2017
Background on GetHuman-263688's case
GetHuman: GetHuman-263688 - can you tell our other Andrews Federal Credit Union customers when your case took place?
GetHuman-263688: Yup. It was evening, on November 4th.
GetHuman: Did you reach out to Andrews Federal Credit Union, and if so, how?
GetHuman: And which of these common Andrews Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-263688 a list of common Andrews Federal Credit Union problems)
GetHuman-263688: "Setup an account" was why I was trying to call.
GetHuman-263688's review of Andrews Federal Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Andrews Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-263688: I've been banking with AFCU for over a year now and I love it! I started this account when I was living in DC, I've since moved to NY and even though AFCU does not have its own branch here (only shared branches), I still bank with them because of the excellent customer service and they don't charge crazy fees.
GetHuman: Let's quantify your experience contacting Andrews Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a Andrews Federal Credit Union problem?
GetHuman-263688: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-263688: I'd give them a five out of five on communication.
GetHuman: And what about Andrews Federal Credit Union's ability to quickly and effectively address your problem?
GetHuman-263688: For that I would say five out of five.
GetHuman: And finally- any advice for other Andrews Federal Credit Union customers?
GetHuman-263688: Call them early in the day or late. Don't forget any personal or account information you might need for Andrews Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-263688 taken from his Andrews Federal Credit Union customer service problem that occurred on November 4th, 2017.