Annual Free Credit Report: There is NO HUMAN to speak with in order to req...
A Annual Free Credit Report customer review by GetHuman user ~etolan01 from November 24th, 2017
Background on ~etolan01's case
GetHuman: ~etolan01 - can you tell our other Annual Free Credit Report customers when your case took place?
~etolan01: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Annual Free Credit Report, and if so, how?
GetHuman: And which of these common Annual Free Credit Report customer issues best describes the reason you wanted to talk to them?
(Shows ~etolan01 a list of common Annual Free Credit Report problems)
~etolan01: "Account access" was why I was trying to call.
~etolan01's review of Annual Free Credit Report customer service
GetHuman: So how would you sum up your experience for GetHuman's Annual Free Credit Report customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~etolan01: There is NO HUMAN to speak with in order to request your FREE ANNUAL CREDIT REPORT* nor does there need to be! If your only goal is to get the darn report, this phone number is perfect - it is a machine asking for your personal information, the machine reads it back to you to ensure accuracy, and it only took * minutes (and that's only because I have an odd street name). On the other hand, if I had QUESTIONS regarding the report, it would be great to have a phone number connecting me to a human being because once I DO receive my credit report via mail, I am definitely going to want to speak to a person!
GetHuman: Let's quantify your experience contacting Annual Free Credit Report. On a scale of 1 to 5, how easy is it go get help on a Annual Free Credit Report problem?
~etolan01: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~etolan01: I'd give them a two out of five on communication.
GetHuman: And what about Annual Free Credit Report's ability to quickly and effectively address your problem?
~etolan01: For that I would say three out of five.
GetHuman: And finally- any advice for other Annual Free Credit Report customers?
~etolan01: Call them early in the day or late. Don't forget any personal or account information you might need for Annual Free Credit Report to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~etolan01 taken from his Annual Free Credit Report customer service problem that occurred on November 16th, 2017.