Apple: The fixed the problem
A Apple customer review by GetHuman user ~Happy now from November 25th, 2017
Background on ~Happy now's case
GetHuman: ~Happy now - can you tell our other Apple customers when your case took place?
~Happy now: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy now a list of common Apple problems)
~Happy now: "Cancel service" was why I was trying to call.
~Happy now's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy now: The fixed the problem
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Happy now: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy now: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Happy now: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
~Happy now: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy now taken from his Apple customer service problem that occurred on November 21st, 2017.