Apria Healthcare: On February * I called in to Apria to get a rep...
A Apria Healthcare customer review by GetHuman user ~Daffy from November 27th, 2017
Background on ~Daffy's case
GetHuman: ~Daffy - can you tell our other Apria Healthcare customers when your case took place?
~Daffy: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~Daffy a list of common Apria Healthcare problems)
~Daffy: "Coverage question" was why I was trying to call.
~Daffy's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daffy: On February * I called in to Apria to get a replacement mask for my CPAP. It has taken ** days, more than ** phone calls, HOURS sitting on hold, and numerous dropped calls* which then meant that I had to call back in, sit in the phone que and on hold for up to forty minutes, just to talk to someone that would ask me a bunch of security questions, then transfer me to someone that would again ask me the very same security questions. Their "Customer Care" department is a total joke. If you have a choice, go with another vendor for your supplies.
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~Daffy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daffy: I'd give them a two out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~Daffy: For that I would say three out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~Daffy: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daffy taken from his Apria Healthcare customer service problem that occurred on November 17th, 2017.