I purchased an Asus laptop last July, tried sev...
A Asus customer review by GetHuman user GetHuman-nbarnes from December 3rd, 2017
Background on GetHuman-nbarnes's case
GetHuman: GetHuman-nbarnes - can you tell our other Asus customers when your case took place?
GetHuman-nbarnes: Yup. It was morning, on December 1st.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nbarnes a list of common Asus problems)
GetHuman-nbarnes: "Account Access" was why I was trying to call.
GetHuman-nbarnes's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nbarnes: I purchased an Asus laptop last July, tried several times to call, but could never get through. T...
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-nbarnes: I purchased an Asus laptop last July, tried several times to call, but could never get through. The arrow on the internet stopped working after a couple of days. My son looked at it and got it to work, but again only a couple of days. Very frustrating!! If this is how your computers work, I never want another one.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
GetHuman-nbarnes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nbarnes: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
GetHuman-nbarnes: For that I would say four out of five.
GetHuman: And finally- any advice for other Asus customers?
GetHuman-nbarnes: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nbarnes taken from his Asus customer service problem that occurred on December 1st, 2017.