Asus: Their should be more asked of these people befo...
A Asus customer review by GetHuman user ~Mars Bonfire from November 26th, 2017
Background on ~Mars Bonfire's case
GetHuman: ~Mars Bonfire - can you tell our other Asus customers when your case took place?
~Mars Bonfire: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Mars Bonfire a list of common Asus problems)
~Mars Bonfire: "Account Access" was why I was trying to call.
~Mars Bonfire's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mars Bonfire: Their should be more asked of these people before posting their complaints. I have an axe to grind with virtually every laptop manufacturer existing - but I give the details that make the complaint more than * words of which two are curses. Grow up!
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Mars Bonfire: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mars Bonfire: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Mars Bonfire: For that I would say five out of five.
GetHuman: And finally- any advice for other Asus customers?
~Mars Bonfire: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mars Bonfire taken from his Asus customer service problem that occurred on November 17th, 2017.