Asus: Worst customer support ever and they want you t...
A Asus customer review by GetHuman user ~ASUS SUCKS from November 16th, 2017
Background on ~ASUS SUCKS's case
GetHuman: ~ASUS SUCKS - can you tell our other Asus customers when your case took place?
~ASUS SUCKS: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~ASUS SUCKS a list of common Asus problems)
~ASUS SUCKS: "Technical support" was why I was trying to call.
~ASUS SUCKS's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ASUS SUCKS: Worst customer support ever and they want you to pay for shipping both ways before they will even give you an estimate of cost to repair. Will never buy another ASUS product or recommend them again! Ripoff Company.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~ASUS SUCKS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ASUS SUCKS: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~ASUS SUCKS: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~ASUS SUCKS: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ASUS SUCKS taken from his Asus customer service problem that occurred on November 14th, 2017.