Asus: customer service would not help. I have sent t...
A Asus customer review by GetHuman user ~help from November 24th, 2017
Background on ~help's case
GetHuman: ~help - can you tell our other Asus customers when your case took place?
~help: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~help a list of common Asus problems)
~help: "Where to buy" was why I was trying to call.
~help's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~help: customer service would not help. I have sent this tablet for repair * times in a row, it keeps coming back with new problems. service just gives me the run around and wants to mail it for repair again
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~help: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~help: I'd give them a two out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~help: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~help: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~help taken from his Asus customer service problem that occurred on November 23rd, 2017.