Atmos Energy: Had my gas cut of and called * times to do paym...
A Atmos Energy customer review by GetHuman user ~adelaida from November 19th, 2017
Background on ~adelaida's case
GetHuman: ~adelaida - can you tell our other Atmos Energy customers when your case took place?
~adelaida: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Atmos Energy, and if so, how?
GetHuman: And which of these common Atmos Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~adelaida a list of common Atmos Energy problems)
~adelaida: "Complaint" was why I was trying to call.
~adelaida's review of Atmos Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Atmos Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adelaida: Had my gas cut of and called * times to do payment payment could not be taken as their system was down and my gas will not be turned until Monday. It is freezing cold and they said yeah it is and your service will be back on three days later. My stove works with gas so it is no heater and no cooked food for three days and they are ok with that I asked to discontinue my service and take it else were and they said you cant were the only natural gas providers for Dallas. I need to find a second option.
GetHuman: Let's quantify your experience contacting Atmos Energy. On a scale of 1 to 5, how easy is it go get help on a Atmos Energy problem?
~adelaida: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adelaida: I'd give them a one out of five on communication.
GetHuman: And what about Atmos Energy's ability to quickly and effectively address your problem?
~adelaida: For that I would say four out of five.
GetHuman: And finally- any advice for other Atmos Energy customers?
~adelaida: Call them early in the day or late. Don't forget any personal or account information you might need for Atmos Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adelaida taken from his Atmos Energy customer service problem that occurred on November 11th, 2017.