Atmos Energy: I hate dealing with Atmos. Every time I call, t...
A Atmos Energy customer review by GetHuman user ~natchitoches from November 21st, 2017
Background on ~natchitoches's case
GetHuman: ~natchitoches - can you tell our other Atmos Energy customers when your case took place?
~natchitoches: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Atmos Energy, and if so, how?
GetHuman: And which of these common Atmos Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~natchitoches a list of common Atmos Energy problems)
~natchitoches: "Cancel service" was why I was trying to call.
~natchitoches's review of Atmos Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Atmos Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~natchitoches: I hate dealing with Atmos. Every time I call, the automated service screws up and the customer service reps always say my bills go through and problems with my account are fixed. They didn't post any of my payments for * months and My gas was cut off. Then they wanted a $*** deposit to turn it back on. Took * months to fix these problems and i am not convinced they were.I continue to have problems with Atmos every time I try to pay my bill. Iv called * times tonight and it still isnt done. Cant wait until it warms up so I can disconnect service.
GetHuman: Let's quantify your experience contacting Atmos Energy. On a scale of 1 to 5, how easy is it go get help on a Atmos Energy problem?
~natchitoches: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~natchitoches: I'd give them a one out of five on communication.
GetHuman: And what about Atmos Energy's ability to quickly and effectively address your problem?
~natchitoches: For that I would say four out of five.
GetHuman: And finally- any advice for other Atmos Energy customers?
~natchitoches: Call them early in the day or late. Don't forget any personal or account information you might need for Atmos Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~natchitoches taken from his Atmos Energy customer service problem that occurred on November 11th, 2017.