Atmos Energy: Took care of the first portion of my issue thro...
A Atmos Energy customer review by GetHuman user ~ginezs from November 25th, 2017
Background on ~ginezs's case
GetHuman: ~ginezs - can you tell our other Atmos Energy customers when your case took place?
~ginezs: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Atmos Energy, and if so, how?
GetHuman: And which of these common Atmos Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~ginezs a list of common Atmos Energy problems)
~ginezs: "Complaint" was why I was trying to call.
~ginezs's review of Atmos Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Atmos Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ginezs: Took care of the first portion of my issue through the automated system then I was transferred to an agent for my second issue. I was well taken care of.
GetHuman: Let's quantify your experience contacting Atmos Energy. On a scale of 1 to 5, how easy is it go get help on a Atmos Energy problem?
~ginezs: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ginezs: I'd give them a four out of five on communication.
GetHuman: And what about Atmos Energy's ability to quickly and effectively address your problem?
~ginezs: For that I would say one out of five.
GetHuman: And finally- any advice for other Atmos Energy customers?
~ginezs: Call them early in the day or late. Don't forget any personal or account information you might need for Atmos Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ginezs taken from his Atmos Energy customer service problem that occurred on November 23rd, 2017.