Atmos Energy: after turning off my gas twice in ten days I as...
A Atmos Energy customer review by GetHuman user ~devin avant from November 18th, 2017
Background on ~devin avant's case
GetHuman: ~devin avant - can you tell our other Atmos Energy customers when your case took place?
~devin avant: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Atmos Energy, and if so, how?
GetHuman: And which of these common Atmos Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~devin avant a list of common Atmos Energy problems)
~devin avant: "Complaint" was why I was trying to call.
~devin avant's review of Atmos Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Atmos Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~devin avant: after turning off my gas twice in ten days I asked why they said my neighbor should have been off then they had attitude the second time horrible customer service
GetHuman: Let's quantify your experience contacting Atmos Energy. On a scale of 1 to 5, how easy is it go get help on a Atmos Energy problem?
~devin avant: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~devin avant: I'd give them a two out of five on communication.
GetHuman: And what about Atmos Energy's ability to quickly and effectively address your problem?
~devin avant: For that I would say five out of five.
GetHuman: And finally- any advice for other Atmos Energy customers?
~devin avant: Call them early in the day or late. Don't forget any personal or account information you might need for Atmos Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~devin avant taken from his Atmos Energy customer service problem that occurred on November 15th, 2017.