Atmos Energy: scheduled gas to be turned on in the afternoon...
A Atmos Energy customer review by GetHuman user ~string from November 5th, 2017
Background on ~string's case
GetHuman: ~string - can you tell our other Atmos Energy customers when your case took place?
~string: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Atmos Energy, and if so, how?
GetHuman: And which of these common Atmos Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~string a list of common Atmos Energy problems)
~string: "Change appointment" was why I was trying to call.
~string's review of Atmos Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Atmos Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~string: scheduled gas to be turned on in the afternoon & they come in the a.m? they had no sympathy and said resched. for * days later. would be same thing as they say they cant guarantee a time. then why the he.. ask if we want morn. or afternoon? if i was rich and could just sit and wait on them i would. lost * hrs of work today. so lose *hrs monday? private idaho goin on here!!! did talk with a guy at city hall and he did get someone out here. thx to him!!! but it shouldnt have happened this way.
GetHuman: Let's quantify your experience contacting Atmos Energy. On a scale of 1 to 5, how easy is it go get help on a Atmos Energy problem?
~string: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~string: I'd give them a four out of five on communication.
GetHuman: And what about Atmos Energy's ability to quickly and effectively address your problem?
~string: For that I would say one out of five.
GetHuman: And finally- any advice for other Atmos Energy customers?
~string: Call them early in the day or late. Don't forget any personal or account information you might need for Atmos Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~string taken from his Atmos Energy customer service problem that occurred on October 31st, 2017.