Audi of America: Very courteous, but issue (seat heater burned t...
A Audi of America customer review by GetHuman user ~mister ree from November 12th, 2017
Background on ~mister ree's case
GetHuman: ~mister ree - can you tell our other Audi of America customers when your case took place?
~mister ree: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to Audi of America, and if so, how?
GetHuman: And which of these common Audi of America customer issues best describes the reason you wanted to talk to them?
(Shows ~mister ree a list of common Audi of America problems)
~mister ree: "Where to buy" was why I was trying to call.
~mister ree's review of Audi of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Audi of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mister ree: Very courteous, but issue (seat heater burned thru seatback, burned me) not resolved. Someone "with more knowledge in this area" will get back to me in two business days, per "Carol".
GetHuman: Let's quantify your experience contacting Audi of America. On a scale of 1 to 5, how easy is it go get help on a Audi of America problem?
~mister ree: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mister ree: I'd give them a five out of five on communication.
GetHuman: And what about Audi of America's ability to quickly and effectively address your problem?
~mister ree: For that I would say five out of five.
GetHuman: And finally- any advice for other Audi of America customers?
~mister ree: Call them early in the day or late. Don't forget any personal or account information you might need for Audi of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mister ree taken from his Audi of America customer service problem that occurred on November 5th, 2017.