Australia Post: Its not your people, but your Management, you w...

A Australia Post customer review by GetHuman user GetHuman-74111 from November 25th, 2017

Background on GetHuman-74111's case

GetHuman: GetHuman-74111 - can you tell our other Australia Post customers when your case took place?
GetHuman-74111: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Australia Post, and if so, how?
GetHuman-74111: I used the 13 7678 number I found for on the GetHuman Australia Post customer phone number page I was on: Australia Post Customer Service Phone Number
GetHuman: And which of these common Australia Post customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74111 a list of common Australia Post problems)
GetHuman-74111: "Complaint" was why I was trying to call.

GetHuman-74111's review of Australia Post customer service

GetHuman: So how would you sum up your experience for GetHuman's Australia Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74111: Its not your people, but your Management, you would think for a National Service you would actually answer the phone, with so many people out of work"its an idea" Employ some people!!!
GetHuman: Let's quantify your experience contacting Australia Post. On a scale of 1 to 5, how easy is it go get help on a Australia Post problem?
GetHuman-74111: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74111: I'd give them a two out of five on communication.
GetHuman: And what about Australia Post's ability to quickly and effectively address your problem?
GetHuman-74111: For that I would say five out of five.
GetHuman: And finally- any advice for other Australia Post customers?
GetHuman-74111: Call them early in the day or late. Don't forget any personal or account information you might need for Australia Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74111 taken from his Australia Post customer service problem that occurred on November 23rd, 2017.

Australia Post

2.60 of 5 stars | 48 reviews

GetHuman-74111's Australia Post Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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