I called one of several numbers I had for Avast...
A Avast customer review by GetHuman user ~CS from November 23rd, 2017
Background on ~CS's case
GetHuman: ~CS - can you tell our other Avast customers when your case took place?
~CS: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~CS a list of common Avast problems)
~CS: "Complaint" was why I was trying to call.
~CS's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CS: I called one of several numbers I had for Avast and the guy who answered the phone about me canceling * very poor Avast products gave me another phone number which had a recording to go to a website and submit a support ticket! He did not know what he was talking about.
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~CS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CS: I'd give them a three out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~CS: For that I would say two out of five.
GetHuman: And finally- any advice for other Avast customers?
~CS: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CS taken from his Avast customer service problem that occurred on November 22nd, 2017.