Avast: this is the only company that I have ever dealt...
A Avast customer review by GetHuman user ~ccoulter68@hotmail.com from November 21st, 2017
Background on ~ccoulter68@hotmail.com's case
GetHuman: ~ccoulter68@hotmail.com - can you tell our other Avast customers when your case took place?
~ccoulter68@hotmail.com: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~ccoulter68@hotmail.com a list of common Avast problems)
~ccoulter68@hotmail.com: "Overcharge/Strange charge" was why I was trying to call.
~ccoulter68@hotmail.com's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ccoulter68@hotmail.com: this is the only company that I have ever dealt with that did not have phone number to contact customer service.The system that requires someone to submit a ticket to address a problem does not work with my computer and I have tried * different browsers to submit a ticket and I was unable to submit my request and I will expect this billing to be cacelled ticket * *******
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~ccoulter68@hotmail.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ccoulter68@hotmail.com: I'd give them a one out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~ccoulter68@hotmail.com: For that I would say five out of five.
GetHuman: And finally- any advice for other Avast customers?
~ccoulter68@hotmail.com: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ccoulter68@hotmail.com taken from his Avast customer service problem that occurred on November 11th, 2017.