Avast: worst i have ever had to deal with they took mo...
A Avast customer review by GetHuman user GetHuman-395515 from November 21st, 2017
Background on GetHuman-395515's case
GetHuman: GetHuman-395515 - can you tell our other Avast customers when your case took place?
GetHuman-395515: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-395515 a list of common Avast problems)
GetHuman-395515: "Change Plan" was why I was trying to call.
GetHuman-395515's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-395515: worst i have ever had to deal with they took money out of my acc with out my permission every number i called they kept giving me a new number i never have been able to talk to anyone and iam overdrawn at my bank and all i can say is im changing my card so they will no longer be able to ***** me again this was just a nightmare
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
GetHuman-395515: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-395515: I'd give them a one out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
GetHuman-395515: For that I would say four out of five.
GetHuman: And finally- any advice for other Avast customers?
GetHuman-395515: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-395515 taken from his Avast customer service problem that occurred on November 18th, 2017.