Avaya can't answer simple sales questions. I'm...
A Avaya customer review by GetHuman user ~Upgrading Phones from November 23rd, 2017
Background on ~Upgrading Phones's case
GetHuman: ~Upgrading Phones - can you tell our other Avaya customers when your case took place?
~Upgrading Phones: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Avaya, and if so, how?
GetHuman: And which of these common Avaya customer issues best describes the reason you wanted to talk to them?
(Shows ~Upgrading Phones a list of common Avaya problems)
~Upgrading Phones: "Complaint" was why I was trying to call.
~Upgrading Phones's review of Avaya customer service
GetHuman: So how would you sum up your experience for GetHuman's Avaya customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upgrading Phones: Avaya can't answer simple sales questions. I'm seriously contemplating calling AT&T or another vendor.
GetHuman: Let's quantify your experience contacting Avaya. On a scale of 1 to 5, how easy is it go get help on a Avaya problem?
~Upgrading Phones: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upgrading Phones: I'd give them a one out of five on communication.
GetHuman: And what about Avaya's ability to quickly and effectively address your problem?
~Upgrading Phones: For that I would say two out of five.
GetHuman: And finally- any advice for other Avaya customers?
~Upgrading Phones: Call them early in the day or late. Don't forget any personal or account information you might need for Avaya to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upgrading Phones taken from his Avaya customer service problem that occurred on November 22nd, 2017.