Avaya: They billed & did not send me receipt- 'sloppy...
A Avaya customer review by GetHuman user GetHuman-47899 from November 18th, 2017
Background on GetHuman-47899's case
GetHuman: GetHuman-47899 - can you tell our other Avaya customers when your case took place?
GetHuman-47899: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Avaya, and if so, how?
GetHuman: And which of these common Avaya customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47899 a list of common Avaya problems)
GetHuman-47899: "Where to buy" was why I was trying to call.
GetHuman-47899's review of Avaya customer service
GetHuman: So how would you sum up your experience for GetHuman's Avaya customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47899: They billed & did not send me receipt- 'sloppy! I had to WASTE time trying to find an employee that would send me my receipt!
GetHuman: Let's quantify your experience contacting Avaya. On a scale of 1 to 5, how easy is it go get help on a Avaya problem?
GetHuman-47899: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47899: I'd give them a one out of five on communication.
GetHuman: And what about Avaya's ability to quickly and effectively address your problem?
GetHuman-47899: For that I would say three out of five.
GetHuman: And finally- any advice for other Avaya customers?
GetHuman-47899: Call them early in the day or late. Don't forget any personal or account information you might need for Avaya to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47899 taken from his Avaya customer service problem that occurred on November 10th, 2017.