Aviva: For fellow sufferers who may get entangled in...
A Aviva customer review by GetHuman user GetHuman-104720 from November 17th, 2017
Background on GetHuman-104720's case
GetHuman: GetHuman-104720 - can you tell our other Aviva customers when your case took place?
GetHuman-104720: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Aviva, and if so, how?
GetHuman: And which of these common Aviva customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104720 a list of common Aviva problems)
GetHuman-104720: "Get insurance" was why I was trying to call.
GetHuman-104720's review of Aviva customer service
GetHuman: So how would you sum up your experience for GetHuman's Aviva customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104720: For fellow sufferers who may get entangled in the web of deceit spun by AVIVA, I am posting my complaint . Predictably they have washed their hands off the issue . I shall be going to the Consumer Court now. *Mrs Tejinder Sarao*** * * *** July *****Teji*Aviva*** * * *Complaint Redressal Officer(CRO),*Aviva Life Insurance Company India Ltd,*Aviva Towers Sector Road,Opp Golf Course,DLF Phase V,*Sector **, GURGAON-******* * *IN-CORRECT ADVICE --INSURANCE POLICIES* *Sir,* ** This is to bring to your notice that I , Mrs Tejinder Sarao, had purchased two policies from your Company as under-* *(a) Policy No SGA ******* purchased on ** August **** in my name , Mrs Tejinder Sarao (Rs * Lacs paid as on date ie three instalments of Rs * Lacs each)* * (b) Policy No SGA ******* purchased on ** August **** in the name of my son, Karan Sarao (Rs * Lacs paid as on date ie three instalments of Rs * Lac each)* ** It is
GetHuman: Let's quantify your experience contacting Aviva. On a scale of 1 to 5, how easy is it go get help on a Aviva problem?
GetHuman-104720: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104720: I'd give them a one out of five on communication.
GetHuman: And what about Aviva's ability to quickly and effectively address your problem?
GetHuman-104720: For that I would say four out of five.
GetHuman: And finally- any advice for other Aviva customers?
GetHuman-104720: Call them early in the day or late. Don't forget any personal or account information you might need for Aviva to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104720 taken from his Aviva customer service problem that occurred on November 13th, 2017.