BJ's Wholesale Club: The worst managed wholesale club in creation ev...
A BJ's Wholesale Club customer review by GetHuman user ~John from November 27th, 2017
Background on ~John's case
GetHuman: ~John - can you tell our other BJ's Wholesale Club customers when your case took place?
~John: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to BJ's Wholesale Club, and if so, how?
GetHuman: And which of these common BJ's Wholesale Club customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common BJ's Wholesale Club problems)
~John: "Returns" was why I was trying to call.
~John's review of BJ's Wholesale Club customer service
GetHuman: So how would you sum up your experience for GetHuman's BJ's Wholesale Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: The worst managed wholesale club in creation even worse than Sam's if that's possible. Store managers have the responsibility for a multimillion dollar store but don't have the authority to go to the bathroom without approval from headquarters.
GetHuman: Let's quantify your experience contacting BJ's Wholesale Club. On a scale of 1 to 5, how easy is it go get help on a BJ's Wholesale Club problem?
~John: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a one out of five on communication.
GetHuman: And what about BJ's Wholesale Club's ability to quickly and effectively address your problem?
~John: For that I would say four out of five.
GetHuman: And finally- any advice for other BJ's Wholesale Club customers?
~John: Call them early in the day or late. Don't forget any personal or account information you might need for BJ's Wholesale Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his BJ's Wholesale Club customer service problem that occurred on November 17th, 2017.