BMO Bank: I am also waiting for an automobile title and h...
A BMO Bank customer review by GetHuman user ~nhk3127 from November 21st, 2017
Background on ~nhk3127's case
GetHuman: ~nhk3127 - can you tell our other BMO Bank customers when your case took place?
~nhk3127: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to BMO Bank, and if so, how?
GetHuman: And which of these common BMO Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~nhk3127 a list of common BMO Bank problems)
~nhk3127: "Setup an account" was why I was trying to call.
~nhk3127's review of BMO Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BMO Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nhk3127: I am also waiting for an automobile title and have been waiting for over three weeks for someone to complete this simple request. I have spoken to multiple people in the call center and none have been able to help or transfer my call to someone who could. I would like to be contacted by a bank manager who would be able to assist with this lack of customer service
GetHuman: Let's quantify your experience contacting BMO Bank. On a scale of 1 to 5, how easy is it go get help on a BMO Bank problem?
~nhk3127: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nhk3127: I'd give them a two out of five on communication.
GetHuman: And what about BMO Bank's ability to quickly and effectively address your problem?
~nhk3127: For that I would say one out of five.
GetHuman: And finally- any advice for other BMO Bank customers?
~nhk3127: Call them early in the day or late. Don't forget any personal or account information you might need for BMO Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nhk3127 taken from his BMO Bank customer service problem that occurred on November 13th, 2017.