BNY Mellon Shareowner Services: Hello, my name is Gary E Hines jr, I have lots...
A BNY Mellon Shareowner Services customer review by GetHuman user ~Garyehinesjr from November 20th, 2017
Background on ~Garyehinesjr's case
GetHuman: ~Garyehinesjr - can you tell our other BNY Mellon Shareowner Services customers when your case took place?
~Garyehinesjr: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to BNY Mellon Shareowner Services, and if so, how?
GetHuman: And which of these common BNY Mellon Shareowner Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Garyehinesjr a list of common BNY Mellon Shareowner Services problems)
~Garyehinesjr: "Setup an account" was why I was trying to call.
~Garyehinesjr's review of BNY Mellon Shareowner Services customer service
GetHuman: So how would you sum up your experience for GetHuman's BNY Mellon Shareowner Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Garyehinesjr: Hello, my name is Gary E Hines jr, I have lots of stock that Mellon has *months ago somebody called me about my stock I was saying to them hello, I kept saying hello, so I said if your trying to sell me something I don't want it, now get off the **** phone MF' when I said that, the person got mad and started going off on me very nasty, it was a Indian are a euro. person, any way I hung the phone up , then later about a week, that same person said to me is this Gary' I said yes, he was about to tell me about my stocks then the phone disconnected, a bad overseas connection, that was the last time I ever heard from him, all I wanna no is WHERES MY **** MONEY !! At nomore games I need my money, what's going on, I have Over a hundred Thousand in stocks!
GetHuman: Let's quantify your experience contacting BNY Mellon Shareowner Services. On a scale of 1 to 5, how easy is it go get help on a BNY Mellon Shareowner Services problem?
~Garyehinesjr: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Garyehinesjr: I'd give them a four out of five on communication.
GetHuman: And what about BNY Mellon Shareowner Services's ability to quickly and effectively address your problem?
~Garyehinesjr: For that I would say one out of five.
GetHuman: And finally- any advice for other BNY Mellon Shareowner Services customers?
~Garyehinesjr: Call them early in the day or late. Don't forget any personal or account information you might need for BNY Mellon Shareowner Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Garyehinesjr taken from his BNY Mellon Shareowner Services customer service problem that occurred on November 14th, 2017.