BNY Mellon Shareowner Services: I have been trying * weeks to close my fathers...
A BNY Mellon Shareowner Services customer review by GetHuman user ~ROTTEN Mellon from November 4th, 2017
Background on ~ROTTEN Mellon's case
GetHuman: ~ROTTEN Mellon - can you tell our other BNY Mellon Shareowner Services customers when your case took place?
~ROTTEN Mellon: Yeah. It was morning, on October 29th.
GetHuman: Did you reach out to BNY Mellon Shareowner Services, and if so, how?
GetHuman: And which of these common BNY Mellon Shareowner Services customer issues best describes the reason you wanted to talk to them?
(Shows ~ROTTEN Mellon a list of common BNY Mellon Shareowner Services problems)
~ROTTEN Mellon: "Complaint" was why I was trying to call.
~ROTTEN Mellon's review of BNY Mellon Shareowner Services customer service
GetHuman: So how would you sum up your experience for GetHuman's BNY Mellon Shareowner Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ROTTEN Mellon: I have been trying * weeks to close my fathers account and redeem his stocks to pay his medical bills. I have only been able to talk to * REAL person and they were of absolutely NO HELP!!!!
GetHuman: Let's quantify your experience contacting BNY Mellon Shareowner Services. On a scale of 1 to 5, how easy is it go get help on a BNY Mellon Shareowner Services problem?
~ROTTEN Mellon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ROTTEN Mellon: I'd give them a five out of five on communication.
GetHuman: And what about BNY Mellon Shareowner Services's ability to quickly and effectively address your problem?
~ROTTEN Mellon: For that I would say two out of five.
GetHuman: And finally- any advice for other BNY Mellon Shareowner Services customers?
~ROTTEN Mellon: Call them early in the day or late. Don't forget any personal or account information you might need for BNY Mellon Shareowner Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ROTTEN Mellon taken from his BNY Mellon Shareowner Services customer service problem that occurred on October 29th, 2017.