Banco Popular: Waited * minutes to unblocked my account. Was t...
A Banco Popular customer review by GetHuman user ~ritz reyes from November 27th, 2017
Background on ~ritz reyes's case
GetHuman: ~ritz reyes - can you tell our other Banco Popular customers when your case took place?
~ritz reyes: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Banco Popular, and if so, how?
GetHuman: And which of these common Banco Popular customer issues best describes the reason you wanted to talk to them?
(Shows ~ritz reyes a list of common Banco Popular problems)
~ritz reyes: "Complaint" was why I was trying to call.
~ritz reyes's review of Banco Popular customer service
GetHuman: So how would you sum up your experience for GetHuman's Banco Popular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ritz reyes: Waited * minutes to unblocked my account. Was told that it was block because I had not used it in several months. Was told that I would receive an activation form shortly via email which I never received. They make it impossible to have access to your own money. Rumors say that the bank is going bankrupt and needs people's money to operate on a daily basis. Sounds crazy but perhaps true since I have been trying to get access to my account for months. I will NEVER bank at Banco Popular. It's a Spanish bank and Spain is broke. I will need to open an account at an American bank that is not going bankrupt.
GetHuman: Let's quantify your experience contacting Banco Popular. On a scale of 1 to 5, how easy is it go get help on a Banco Popular problem?
~ritz reyes: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ritz reyes: I'd give them a four out of five on communication.
GetHuman: And what about Banco Popular's ability to quickly and effectively address your problem?
~ritz reyes: For that I would say one out of five.
GetHuman: And finally- any advice for other Banco Popular customers?
~ritz reyes: Call them early in the day or late. Don't forget any personal or account information you might need for Banco Popular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ritz reyes taken from his Banco Popular customer service problem that occurred on November 23rd, 2017.