Bank of America: I was on the phone for one hour and four minute...
A Bank of America customer review by GetHuman user ~nr from November 18th, 2017
Background on ~nr's case
GetHuman: ~nr - can you tell our other Bank of America customers when your case took place?
~nr: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~nr a list of common Bank of America problems)
~nr: "Fraud" was why I was trying to call.
~nr's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nr: I was on the phone for one hour and four minutes, transferred multiple times, given * different phone numbers, and will still have to wait for resolution of my issue. That said, the staff were very nice, professional, and tried to help. Crazy that even they didn't know how to access the correct department!
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~nr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nr: I'd give them a four out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~nr: For that I would say three out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~nr: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nr taken from his Bank of America customer service problem that occurred on November 16th, 2017.