Bank of America: My debit card has been changed three times this...

A Bank of America customer review by GetHuman user ~ray from November 27th, 2017

Background on ~ray's case

GetHuman: ~ray - can you tell our other Bank of America customers when your case took place?
~ray: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Bank of America, and if so, how?
~ray: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~ray a list of common Bank of America problems)
~ray: "Card Declined" was why I was trying to call.

~ray's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ray: My debit card has been changed three times this year. My debit card was put on hold when I withdrew $***.** because you thought it had been stolen and did not bother calling me. Friday we found that a ** cent x box charge from Mexico was used on my card. We had to cancel my debt card, change * auto drafts and call my accounts. I have been w* BOA before it was BOA. I am a second gen BOA. It seems like you don't mind shutting down my card if I spend my money but did not do a thing when a charge came from Mexico or for that matter out of the US. I was bounced around on your call center no less than * times. Was told we might see a $** dollar charge for the express of my debt card getting here. This is your fault not mine. Fix it. I want my credit checked for free We are considering moving my account out of your bank due to the haphazard mistakes, BOA's total lack of security, the countless mistakes made by BOA and because we cant afford to have our money and ID stolen because your not wat
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~ray: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ray: I'd give them a three out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~ray: For that I would say two out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~ray: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ray taken from his Bank of America customer service problem that occurred on November 22nd, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

~ray's Bank of America Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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